

A Service Handbook of the Mercedenians in accessing the LGUs Services (Revised Edition October 2020) – 3.15 MB (.pdf)
Executive Order No. 032-2019
> An Order Adopting and Implementing the Citizen’s Charter of Mercedes, Camarines Norte as Public’s Guide in Availing Front Line Services Provided by the Local Government Unit – 311 KB (.pdf)
OFFICE OF THE MAYOR . . . . . . . . .
2. Issuance of Endorsement and Recommendation - 45 KB (.pdf). . . . . . . .view
3. Issuance of Mayor's Clearance - 84 KB (.pdf). . . . . . . .view
4. Issuance of Mayor's Permit - 46 KB (.pdf). . . . . . . .view
5. Issuance of Solitation Permit - 36 KB (.pdf). . . . . . . .view
6. Issuance of Special Permit - 34 KB (.pdf). . . . . . . .view
7. Granting of Financial and Material assistance for Barangay and NGO / Cooperative Programs and Projects - 71 KB (.pdf). . . . . . . .view
8. Preparation of Travel Orders and Lending of Municipal Service Vechicle per Approved Trip Ticket - 75 KB (.pdf). . . . . . . .view
9. Granting Financial Assistance to Indigent Citizens - 36 KB (.pdf). . . . . . . .view
10. Receiving Routing and Responding of Incoming Coomunications and Other Correspondence - 36 KB (.pdf). . . . . . . .view
HUMAN RESOURCE MANAGEMENT DIVISION . . . . . . . . .
2. Processing of Claim for Terminal Leave Benefits - 48 KB (.pdf). . . . . . . .view
3. Issuance of Service Record - 47 KB (.pdf). . . . . . . .view
4. Issuance of Various Certifications and other Personnel Records - 47 KB (.pdf). . . . . . . .view
5. Authentication of Photocopied Documents - 52 KB (.pdf). . . . . . . .view
6. Recruitment and Selection Process - 69 KB (.pdf). . . . . . . .view
NEGOSYO CENTER . . . . . . . . .
2. Business Name Registration - 146 KB (.pdf). . . . . . . .view
MUNICIPAL DISASTER RISK REDUCTION AND MANAGEMENT OFFICE . . . . . . . . .
2. Evacuation Management & Support System - 64 KB (.pdf). . . . . . . .view
3. Damaged Assessment and Needs Analysis - 62 KB (.pdf). . . . . . . .view
4. Capability BUilding on DRRM / CCA Training - 62 KB (.pdf). . . . . . . .view
5. Advocacy, IEC on DRRM / CCA - 75 KB (.pdf). . . . . . . .view
6. Drills & Simulation on Natural & Human Induced Hazard - 69 KB (.pdf). . . . . . . .view
7. Emergency Response to Road Traffic Accidents & Health Related Emergencies - 62 KB (.pdf). . . . . . . .view
8. Emergency Response to Disaster Related Incidents i.e. Flood / Flashflood, Fire, etc.. - 63 KB (.pdf). . . . . . . .view
9. Assistance to Victims of Calamities in the Availment of Financial Assistance - 63 KB (.pdf). . . . . . . .view
10. Assessment & Inspection of Land Properties / Areas & Certification on the Risk Level Prone to Hazard - 65 KB (.pdf). . . . . . . .view
PUBLIC EMPLOYMENT SERVICE OFFICE . . . . . . . . .
2. Business Name Registration / Clearance - 33 KB (.pdf). . . . . . . .view
3. Special Program for Employment of Students (SPES) - 34 KB (.pdf). . . . . . . .view
4. Tulong Panghanapbuhay sa ating Displace / Disadvantage Workers (TUPAD) - 43 KB (.pdf). . . . . . . .view
OFFICE OF THE SANGGUNIANG BAYAN . . . . . . . . .
2. Issuance of Copy / IES of Sangguniang Bayan Documents - 64 KB (.pdf). . . . . . . .view
3. Review of Barangay Ordinances - 72 KB (.pdf). . . . . . . .view
4. Reclassification of Lands - 81 KB (.pdf). . . . . . . .view
5. Motorized Tricycle Operators Permit - 65 KB (.pdf). . . . . . . .view
MUNICIPAL TREASURER'S OFFICE. . . . . . . . .
1. Verification and Assessment of Fees - 85 KB (.pdf). . . . . . . .view
COLLECTION SERVICES
1. Issuance of Official Receipts on Business Licenses - 72 KB (.pdf). . . . . . . .view
2. Issuance of Community Tax Certificate (CEDULA) - 70 KB (.pdf). . . . . . . .view
3. Issuance of Official Receipts on Building Permit Fees and other Fees - 71 KB (.pdf). . . . . . . .view
4. Issuance of Official Receipts on Burial Permits Fees - 71 KB (.pdf). . . . . . . .view
5. Issuance of Official Receipts on Equipment Rentals - 77 KB (.pdf). . . . . . . .view
6. Issuance of Official Receipts for Franchise of Motorized Vechicle (Tricycle / Hauler) - 78 KB (.pdf). . . . . . . .view
7. Issuance of Official Receipts on Marriage License, Marriage Application and Other Fees - 71 KB (.pdf). . . . . . . .view
8. Issuance of Official Receipts on Mayor's Clearance Fees -72 KB (.pdf). . . . . . . .view
9. Issuance of Official Receipts on Other Transaction - 68 KB (.pdf). . . . . . . .view
10. Issuance of Official Receipts on Police Clearance Fees - 68 KB (.pdf). . . . . . . .view
11. Issuance of Official Receipts on Real Property Taxes - 71 KB (.pdf). . . . . . . .view
12. Issuance of Official Receipts on Secretary and Certification Fees - 71 KB (.pdf). . . . . . . .view
13. Issuance of Official Receipts on Traffic Violations - 67 KB (.pdf). . . . . . . .view
DISBURSEMENT SERVICES
A. CASH DISBURSEMENT
1. Payment of Salaries and Wages, Honorariums and Financial Assistance - 69 KB (.pdf). . . . . . . .view
B. CHECK DISBURSEMENT
1. Disbursement of Vouchers for Issuance of Checks - 65 KB (.pdf). . . . . . . .view
ISSUANCE OF MTO CLEARANCE / CERTIFICATION - 40 KB (.pdf) . . . . . . . .view
REGISTRATION OF LARGE CATTLE /SWINE - 33 KB (.pdf) . . . . . . . .view
SEALING OF WEIGHTS AND MEASURE - 39 KB (.pdf) . . . . . . . .view
BARANGAY REQUISITION / PURCHASE OF ACCOUNTABLE FORMS - 39 KB (.pdf) . . . . . . . .view
INSPECTION OF PURCHASES - 29 KB (.pdf) . . . . . . . .view
PROPERTY, PLANT AND EQUIPMENT (PPE) RECORDING AND TAGGING - 33 KB (.pdf) . . . . . . . .view
MUNICIPAL MARKET . . . . . . . . .
2. Renewal of Market Stall Franchise(dry and Wet Section) - 35 KB (.pdf). . . . . . . .view
3. Collection of Monthly Rental Fees - 31 KB (.pdf). . . . . . . .view
4. Collection of Other Related Fees from Various Sellers within the Public Market - 70 KB (.pdf). . . . . . . .view
5. Availment of Space duting Market Day (Tuesday only) as Ambulant Vendor - 70 KB (.pdf). . . . . . . .view
6. Collection of Fees from Slaughtered Pigs (Mortem Fee) - 63 KB (.pdf). . . . . . . .view
MUNICIPAL FISH PORT . . . . . . . . .
2. Inspection (Overland) - 66 KB (.pdf). . . . . . . .view
3. Parking - 66 KB (.pdf). . . . . . . .view
4. Berthing - 68 KB (.pdf). . . . . . . .view
5. Fishport Rentals - 68 KB (.pdf). . . . . . . .view
6. Ice Conveyance - 68 KB (.pdf). . . . . . . .view
7. Fishport Clearance - 68 KB (.pdf). . . . . . . .view
MUNICIPAL PLANNING AND DEVELOPMENT OFFICE . . . . . . . . .
2. Issuance of Land Use Zoning Certification - 82 KB (.pdf). . . . . . . .view
3. Provision of Technical Support / Planning Assistance to Barangay - 71 KB (.pdf). . . . . . . .view
MUNICIPAL ACCOUNTING OFFICE . . . . . . . . .
2. Securing of Accountant's Advice - 43 KB (.pdf). . . . . . . .view
3. Preparation of Payroll (Salaries, RATA and Other Employee Benefits) - 51 KB (.pdf). . . . . . . .view
4. Monthly Remittance - 40 KB (.pdf). . . . . . . .view
5. Monthly Report of Receipts and Revenue (RRR) - 41 KB (.pdf). . . . . . . .view
6. Processing of Liquidation of Cash Advances - 47 KB (.pdf). . . . . . . .view
7. Trial Balance Preparation - 38 KB (.pdf). . . . . . . .view
8. Secure Bank Reconciliation - 41 KB (.pdf). . . . . . . .view
9. Securing True Copy of Documents -30 KB (.pdf). . . . . . . .view
10. Barangay Concerns - 27 KB (.pdf). . . . . . . .view
11. Barangay Financial Reports - 39 KB (.pdf). . . . . . . .view
12. Preparation of Financial Statement - 39 KB (.pdf). . . . . . . .view
13. Submission of Documents to Commission on Audit - 42 KB (.pdf). . . . . . . .view
MUNICIPAL CIVIL REGISTRAR OFFICE . . . . . . . . .
2. Registration of Birth - 31 KB (.pdf). . . . . . . .view
3. Delayed Registration of Civil Registry Record - 65 KB (.pdf)
Birth Certificate. . . . . . . .view
Marriage - 31 KB (.pdf). . . . . . . .view
Death - 31 KB (.pdf). . . . . . . .view
4. Applying for a Marriage License - 34 KB (.pdf). . . . . . . .view
5. Registration of Legal Instrument
Legitimation - 31 KB (.pdf). . . . . . . .view
Acknowledgement / Admission of Paternity - 30 KB (.pdf). . . . . . . .view
RA. 9255 (Affidavit to use the Surname of the Father) - 32 KB (.pdf). . . . . . . .view
6. Supplemental Report - 30 KB (.pdf). . . . . . . .view
7. Out of Town Reporting of Late Registration
Birth - 34 KB (.pdf). . . . . . . .view
Marriage - 31 KB (.pdf). . . . . . . .view
Death - 32 KB (.pdf). . . . . . . .view
8. RA.9048
Correction of Clerical Error - 34 KB (.pdf). . . . . . . .view
Change of Firstname / Correction of Gender / Change of Date of Birth - 34 KB (.pdf). . . . . . . .view
MUNICIPAL ASSESSOR OFFICE . . . . . . . . .
2. Issuance of Certification of No Property Holdings and Aggregate landholdings - 31 KB (.pdf). . . . . . . .view
3. Transfer of Name of Declared Owner of Real Property - 40 KB (.pdf). . . . . . . .view
4. Revision / Subdivision / Consolidation of Tax Declaration - 31 KB (.pdf). . . . . . . .view
5. Ocular Inspection / Validation (Bldg. / Improvement) - 41 KB (.pdf). . . . . . . .view
6. Issuance of New Tax Declaration: Discovered / Declared for the First Time (Land) - 42 KB (.pdf). . . . . . . .view
7. Research / Verify History of Records of Tax Declaration - 33 KB (.pdf). . . . . . . .view
8. Assist in the Issuance / Renewal of Business / Mayor's Permit - 26 KB (.pdf). . . . . . . .view
MUNICIPAL BUDGET OFFICE . . . . . . . . .
2. LGU Service Profile - 27 KB (.pdf). . . . . . . .view
3. Review of Current Procedures and Systems - 31 KB (.pdf). . . . . . . .view
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE . . . . . . . . .
2. Issuance of Senior Citizen's Identification Card (ID) / Issuance of Person with Disabilities (PWD) Identification Card (ID) - 47 KB (.pdf). . . . . . . .view
3. Securing a Certification of Indigency - 44 KB (.pdf). . . . . . . .view
4. Requesting Social Case Study 1-2 hours - 30 KB (.pdf). . . . . . . .view
5. Availing of Disaster Relief Assistance - 39 KB (.pdf). . . . . . . .view
6. Upholding the Welfare of Socially Disadvantage Women - 41 KB (.pdf). . . . . . . .view
MUNICIPAL ENGINEERING OFFICE . . . . . . . . .
2. Issuance of Project Inspection Report - 41 KB (.pdf). . . . . . . .view
3. Issuance of Certification of Final Inspection (CFEI) - 41 KB (.pdf). . . . . . . .view
4. Issuance of Building & Electrical Permit - 92 KB (.pdf). . . . . . . .view
5. Issuance of Demolition Permit - 45 KB (.pdf). . . . . . . .view
6. Issuance of Fencing Permit - 45 KB (.pdf). . . . . . . .view
7. Issuance of Occupancy Permit - 46 KB (.pdf). . . . . . . .view
MUNICIPAL AGRICULTURE OFFICE . . . . . . . . .
2. Issuance of Certification - 41 KB (.pdf). . . . . . . .view
3. Issuance of Endorsement (For DA-Accreditation) - 42 KB (.pdf). . . . . . . .view
4. Issuance of Endorsement (For Pre and Post-Harvest Facility / Agricultural Machineries) - 43 KB (.pdf). . . . . . . .view
5. Provision of Technical / Extension Services (Farmer's Class / Training / Seminar) - 43 KB (.pdf). . . . . . . .view
6. Provision of Technical / Extension Services (Farmer's Meeting / Dialogue) - 43 KB (.pdf). . . . . . . .view
7. Provision of Technical / Extension Services (Farm Visit and Monitoring) - 41 KB (.pdf). . . . . . . .view
8. Provision of PCIC (Crop Insurance) for Rice, Corn, HVCC Farmers,
Livestock and Poultry Raisers (Livestock and Poultry Insurance) and Fisherfolk (Insurance in Fishing Boat) - 42 KB (.pdf). . . . . . . .view
9. Provision of PCIC Claims for Indemnity for Farmers, Livestock Raisers and Fisherfolk - 42 KB (.pdf). . . . . . . .view
10. Registration of Organization - 42 KB (.pdf). . . . . . . .view
11. Consultation and Treatment of Livestock and Poultry Services - 37 KB (.pdf). . . . . . . .view
12. Provision of Deworming Services - 38 KB (.pdf). . . . . . . .view
13. Provision of Livestock and Poultry Dispersal and Re-dispersal - 40 KB (.pdf). . . . . . . .view
14. Provision of Livestock Vaccination Services and Anti-Rabies Vaccination of Dogs - 39 KB (.pdf). . . . . . . .view
15. Distribution of Vegetable Seeds - 39 KB (.pdf). . . . . . . .view
16. Input Load Assistance to Farmers (Fertilizer) - 50 KB (.pdf). . . . . . . .view
17. Fisherfolk Registration - 40 KB (.pdf). . . . . . . .view
18. Boat Registration - 40 KB (.pdf). . . . . . . .view
19. Farm Tractor Service - 40 KB (.pdf). . . . . . . .view
MUNICIPAL HEALTH OFFICE . . . . . . . . .
1. For Consultation - 31 KB (.pdf). . . . . . . .view
2. For Follow-up Check-up - 31 KB (.pdf). . . . . . . .view
ISSUANCES OF HEALTH CERTIFICATION
1. Medical Certification - 32 KB (.pdf). . . . . . . .view
2. Death Certificate - 32 KB (.pdf). . . . . . . .view
2. Medico-Legal Certification (NON-HEINOUS) - 32 KB (.pdf). . . . . . . .view
2. Medico-Legal Certification (HEINOUS) - 32 KB (.pdf). . . . . . . .view
LABORATORY SERVICES
1. Urinalysis - 28 KB (.pdf). . . . . . . .view
2. Fecalysis - 28 KB (.pdf). . . . . . . .view
3. CBC - 28 KB (.pdf). . . . . . . .view
4. Sputum Examination (New Patient for Diagnosis) - 29 KB (.pdf). . . . . . . .view
5. Patients undergoing Treatment - 28 KB (.pdf). . . . . . . .view
6. NTP (Case Holding / Treatment) - 28 KB (.pdf). . . . . . . .view
SANITATION SERVICES
1. Issuance of Sanitary Permit - 39 KB (.pdf). . . . . . . .view
DENTAL SERVICES
1. Curative Treatment Consultation - 39 KB (.pdf). . . . . . . .view
2. Promotive Services - 39 KB (.pdf). . . . . . . .view